With customers it’s not the helping I lie about, I want to. I lie about the emotions, I’m not “happy to”, I’m not “sorry about”, etc. Who is truthful when they say crap like that to a customer? If a company didn’t make that a prerequisite who would say it, much less mean it? But if we are honest with ourselves, what is customer service besides for lying? Your either lying about the product, the company, or yourself and your emotions.
– Cobalt TiNor